You can reach to your customers and reviewers to either thank them, address concerns and even verify if the reviewer was even a customer! With this tool you can utilize Google Hangouts to open up dialogs with your customers, your customers will get a notification that you would like to chat with them once you click the 'Start a Chat' button and a Google Hangouts invitation is sent to their mobile phones and browsers. Please make sure that you are signed in to Google with the business account so that chats are sent from your business. Also note that chats will not show in reviews and will be kept private inside your Google Hangouts.

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